Water meters record your home s water usage for a given period in gallons or cubic feet depending on the utility agency s preference.
Where to find your water meter.
If you re having problems locating your meter please call our water meter team on 0345 072 6065.
To check this take a meter reading turn off the water in the house and take a reading an hour later.
When you re on the go from morning to night it s a great way to help life flow smoothly.
The position of your meter has no bearing on the ownership of the pipe you are responsible for the service pipe running to the property boundary regardless of where your meter is please see the code of practice for further information.
We are open monday friday from 8am 8pm and saturday from 8am 4pm excluding bank holidays.
If your meter readings are high you may have a leak on your supply pipe.
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At smaller business premises.
Three ways to quickly locate the water shut off valve find the water shut off valve on the inside perimeter.
When submitting a meter reading only read the black numbers and ignore the red numbers one cubic metre 1 000 litres.
You can find out more about what water meters look like and where they are fitted here.
Typically it will be located on the perimeter of the house since that is where the water first enters your house.
Use our app to find your meter location.
More about the app.
Avoid frozen or burst pipes.
This meter contains a round gauge with numbers that resemble an odometer on a car or it may be digital which allows the water agency to remotely read the meter.
Find your local water supplier.
You may also like to read your meter to see how much water you use during a day or week or to confirm that the latest meter reading on your bill is accurate.
Please call 08 9273 4520 to make an appointment to inspect these records.
If you can t find your meter please ring our customer service team 8 30am 5 30pm mon fri and we ll help you to locate it.
Smaller water meters may be installed internally near to where the water pipe enters the premises just like in your home.
Our mobile app is the quick easy way to find your meter location send a water meter reading pay your bill and report a leak wherever you are.
Depending on the size and type of your business you may have one or more water meters which can vary in size and location.
Don t forget to record the date of your reading.
The first step is to physically search for your house s main water shut off valve on the inside of the home.
These are used to monitor your water usage.
Make a note of the black numbers.
